‘Waiting time’ has always been a reality in respect to full container pick-ups in the U.S.
There is a free-time allocated to pick-ups and anything above that is considered waiting time.
Time is money & the more time a truckie has to wait, the more $’s one has to pay.
This principal of ‘free time’ then ‘waiting time’ has now been extended to include less than container load pick-ups.
If DGX (sister company DHX pictured) get mucked around by the supplier e.g. turn-up at 2 o’clock but don’t get loaded till 4 o’clock, a surcharge will now apply.