Random examinations of shipments by foreign Customs Departments e.g. United States of America, China do occur prior to shipping.
These export examinations are often user pays and costs are incurred by our agents which are passed on to us to retrieve from the N.Z importer.
Delays are also not unusual.
However ‘unjust’ these costs appear they are legitimate and do need paying.
We sympathise but are not in a position to negotiate.
Note: Motorbikes and vehicles from the U.S are especially susceptible to Customs examinations at present. Including, but not isolated to, having the entire container taken from ships side – unloaded, inspected and re-loaded – at considerable cost in time and money to the N.Z importer of the targeted car/bike.